Suzanne Huxtable (Client Support Manager)

Industry Details

My expertise lies primarily in the legal side of mortgages. Having spent years handling completions and working closely with solicitors, I have an in-depth understanding of their processes, timelines, and requirements. While any legal matters must be addressed directly with the solicitor, I’m always happy to offer insight where I can. My colleagues often joke that I’m like a bulldog—I don’t let go of anything until it’s resolved!

Professional Experience

• Current Role: 

  As a Client Support Manager, my job is to guide clients through the mortgage process from application to completion—whether that’s picking up the keys to a new home or finalising a remortgage. Buying a home can be stressful, especially for first-time buyers, so my role is to take the pressure off by handling communication with lenders, estate agents, and solicitors. A lot of the work happens behind the scenes, but it all ensures a smoother, more efficient process.

• Previous Roles: Before joining YesCanDo, I spent nine years as a Completions Manager at another mortgage brokerage, where I developed extensive knowledge of the legal side of the mortgage process. Prior to that, I worked for another broker in a similar role and, earlier in my career, I supported financial advisers, covering all aspects of financial planning—not just mortgages. My background also includes personal lines insurance, so I know a thing or two about home insurance as well!